Purchase , Returns and Refund Policy
Providing a Cremation Funeral Service can pose challenges with respect to a RETURNS and REFUND POLICY.
Cremation Service
NO RETURNS or REFUND will be provided once Cheap Cremations Melbourne has booked and transferred the person to the Crematorium for cremation, the Service will proceed.
Arrangements will be made with the Client to return the ashes once they are available from the Crematorium, generally 5 business days following the Cremation. The Ashes will be placed in a Australian Crematorium Industry Standard Impact Resistant Plastic Urn (3 Litre) with Identification Label.
Where the Client decides NOT to proceed with the Services provided by Cheap Cremations Melbourne, up to 24 hours prior to booking and transfer to the Crematorium, and another Funeral Director is engaged, to provide the Funeral Service. The Client will be subject to a cancellation fee of $400.00 inc GST to cover the initial Transfer and Mortuary Care of the deceased, from the place of death.
The balance of the Cheap Cremations Melbourne Service fee will be refunded to the applicable Credit Card account within 14 Business Days.
FUNERAL KEEPSAKES – URNS AND JEWELLERY
URN – We offer free transfer of the ashes into a the new Urn when purchased as part of a Cheap Cremations Melbourne Service.
WHAT can be returned?
All URNS and JEWELLERY products are returnable as long as they are in unused brand new condition. ‘Change of mind’ returns incur a 20% of the item value restocking and processing fee.
WHEN do items need to be returned by?
21 days from the receipt of goods.
WHERE do items need to be returned to?
Cheap Cremations Melbourne – 1/31-39 Westwood Drive RAVENHALL Victoria Australia 3023
HOW do customers return items?
Please send your order with a tracking number and a copy of the order summary to the following address. Once we have received your order and assessed and approved your application for return, an exchange, credit or refund can be arranged.
Cheap Cremations Melbourne – 1/31-39 Westwood Drive RAVENHALL Victoria Australia 3023
SHIPPING for returns?
Shipping rates are not refundable.
CREDIT for returns?
Once we have received your order and assessed and approved your application for return, an exchange, credit or refund can be arranged.
PERSONAL return option?
Customers can return an item directly at the above address.
PACKING materials?
Items need to be in original packaging for returns.